Error Logs

When the settlement process is not completed successfully, a record for the failure will be created in the End-of-Day FreedomPay Notification section in the Error Log tab of the Night Audit screen.

This section displays the following columns:

  • Date

  • Field

  • Value

  • Error

The following table lists the various scenarios in which the settlement process will not be completed successfully, and the details displayed in the End-of-Day FreedomPay Notification section.

Scenario

Details Displayed

When an incorrect Store ID is sent in the notification.

  • Date - Rolled over date

  • Field - Store ID

  • Value - Store ID

  • Error - The gateway authentication failed

When an incorrect Terminal ID is sent in the notification.

  • Date - Rolled over date

  • Field - Terminal ID

  • Value - Terminal ID

  • Error - The gateway authentication failed

When an incorrect EOD Level is sent in the notification.

  • Date - Rolled over date

  • Field - EOD Level

  • Value - EOD 

  • Error - Configuration for EOD Level can only be T or S or P

When EOD Group Code is not sent in the notification

  • Date - Rolled over date

  • Field - EOD Group Code

  • Value - EOD Group Code

  • Error - Configuration for EOD Group Code is required when EOD Level is P